Within the framework of LOULA® customer satisfaction policy, except for the statutory rights arising from the guarantee, exchanges are permitted:

  • If the articles have not been used and are still packed; 
  • If they are returned within 15 days from the day after you acquire physical possession of the products. 


Exchanges of the following articles are not accepted: 

  • Earrings for hygiene reasons;
  • Items sold with discounts. 


We recommend that you use a secure or accompanying shipping method, for example registered or special delivery, and keep proof of shipment. Until we receive the returned product at the above PO Box, the products and their conditions are the sole responsibility of the customer.

The products must not have use marks and must be in conditions of sale. The customer will be responsible for the depreciation of the goods resulting from a manipulation that goes beyond what is necessary to verify the nature, characteristics and functioning of the good.

Costs arising from the exchange of products will be supported by the Customer.